The world might feel a little uncertain right now, but you can still book with us in complete confidence. You have our promise that, if worldwide events take over, you can change your travel plans with the flexibility you need. If you are already preparing to travel with us, we want to assure you that we have your safety and well-being at heart.
We're experienced in dealing with situations like the one we are currently facing and we are following the latest expert advice coming from the government, the World Health Organisation and our expert suppliers. You are in safe hands.
With the Foreign and Commonwealth Office now advising UK citizens against all but essential foreign travel until April 16, you might be wondering how this might affect your plans.
The guidance is changing fast, but our commitment to support our clients remains constant. We are continuing to help anyone who is travelling right now, and we are in contact with everyone with a trip coming up. In many cases, fees to change, postpone or cancel your trip will be waived during this unprecedented time.
For more information, you may find the following links helpful;
To read more about coronavirus from the World Health Organisation (WHO), visit https://www.who.int/emergencies/diseases/novel-coronavirus-2019
To check the latest government travel advice, please visit https://www.gov.uk/foreign-travel-advice
Book with confidence
We understand the dilemma of fixing any travel plans when the world feels unpredictable. You can still book with us in complete confidence, whatever the uncertainty, because we promise you the flexibility to change your plans, if you need to.
Our flexibility promise
You can move your travel dates up to 31 days before you're due to depart and we'll provide you with a travel credit to the value of your original booking*.
>When FCO advise changes
If FCO changes its guidance to advise against all but essential travel to the destination(s) you are visiting, we will give you a full travel credit to put towards another trip of at least the same value.
Our cancellation terms* have always offered flexibility and will continue to do so in light of current events;
Period before departure Amount refunded
Up to 91 days 85%
31 - 90 days 70%
22 - 30 days 50%
15 - 21 days 10%
*Valid for all bookings made between 27th March and 30th April 2020; travel dates may be moved to departures up to 31st December 2021.
*Where suppliers (eg. airlines) allow postponement but not a refund, we will allow deferral and only pass on airline and ground supplier charges where they are applied.